X200 Woes

As some of you know, I made a decision last month to buy a new laptop.  The age on my Macbook Pro was starting to show (I’ve had it for over 3 years now), and Wilson was kind enough to hook me up with a pretty sweet deal on a new Lenovo X200.   Yes, that’s right ladies and gents, I have betrayed my own Apple fanboy-ism and switched over the opposite extreme.  To be fair, I considered getting a new Mac for a while; but for the price and the hardware that I was getting on the X200, it simply didn’t make sense (at least, economically ) to get a new Mac.

So like a kid on Christmas morning, I eagerly waited for my new laptop to arrive.  I was patient at first (I think that lasted all of 10 minutes), and then I descended into a slippery slope of constantly refreshing both the Lenovo order site and the UPS package tracking site.  The weeks of waiting have turned into a full month of delays now, and I’m still X200-less.

Apparently, the bulk shipment from Lenovo successfully made it into Canada, but my particular laptop got “lost” in the UPS system.  The UPS customer service people weren’t all too helpful.  I had to call up 4 different 1-800 numbers and fight through the telephone menus on each of them before I could get someone to even give me a hint of what happened to my package.

I thought Lenovo customer service would be better, but they weren’t all that great either.  I’ve called them about 5 times now, and 3 of those times the reps promised to call me back with more information.  Ya, that never, ever happened.  I’ve had to call them back every time to find out what’s going on.  I guess on the bright side (or should I say the slightly less dark side?) Lenovo didn’t have crazy telephone menus.

I’ve called Lenovo again today and the rep told me that the replacement order has been put in.  The laptop should be shipping sometime two weeks from now.  I really hope it doesn’t get “lost” again…

Maybe Apple found out about my betrayal and hijacked my shipment…